Reason: Life happens, even when it’s inconvenient. From a sick child to a death in the family to a car suddenly forgetting how to start. While life happens to us all, for some, it is a higher risk than others (such as those with family obligations or those with limited transportation options when that car does die). To help accommodate for life’s curve balls, define and communicate a change request process so candidates know what to do and that you understand. A simple statement such as: “We know sometimes life happens, so if there is an emergency and you can’t make the interview, call this number” can mean a world of difference to someone stuck on a broken-down bus, or picking up their fever-stricken child, or rushing their dog to the vet.
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